A dedicated advocate in your corner to manage
communication, address issues, and ensure that all
BAFS solutions always meet your needs.
Client Advocate
Experienced Advocates Dedicated to Your Success
What Our Client Advocates
Do for You
BAFS’ Client Advocates are assigned to each client’s account as a way of ensuring complete satisfaction across all services.
Client Advocates manage any and all reactive issues our clients experience, including identification of issues, problem resolution, formulation of action plans, and coordination of ongoing feedback among BAFS teams.
- Identify and understand emerging issues
- Provide detailed corrective action for resolution
- Maintain communication across internal/external clients
- Capture and record all client interactions
- Coordinate with BAFS Training and Education Teams
- Support continual process improvement by communicating client concerns back to BAFS
Our advocates follow through with proposed solutions and follow-up with each client in a timely manner, exceeding industry-accepted service standard levels to ensure positive client experiences in all interactions.
Customer Success Stories
We’re at our best where you need us most. We’ve helped our clients
build their commercial loan portfolios and grow their businesses, resulting in:
50%
Application
Time Improvement
0
Resulting Down Time
for Their Staff
40%
Underwriting
Turnaround
Improvement
97%
CET Customer
Success Score
View BLAST® in Action
Our BLAST®-enabled suite of services offers a comprehensive solution for loan management and credit administration across application, analysis, underwriting, and document preparation. Schedule a demo with our team and see how our coordination of people and platform will grow your business!
