Service to our clients and their communities is at the core of
everything we do. It’s as simple as that.
Experience
Service Is Our Purpose,
It's Who We Are
Every BAFS Team Member Is a Client
Experience Team Member
Having a singular focus on service means that every team member puts
our clients’ needs first. However, we don’t stop there! Whether you’re
working with our proactive Client Partners or our reactive Client Advocates,
BAFS has a dedicated Client Experience Team who always delivers
unmatched service to our client institutions.
Support
Client Advocate
BAFS’ team of dedicated Client Advocates is here to serve clients when problems arise, from technical issues to loan structure concerns. Whether problems are simple or complex, our dedicated team of professionals is available to address issues, provide resolution, follow-up, and follow through.
Client Partner
Coupled to specific clients during the onboarding process, BAFS’ Client Partners work alongside partner institutions as an enduring ally to support and grow their businesses. Proactively owning the interaction, Client Partners act as a liaison between the client and BAFS, understanding client needs and building trust.
Onboarding
Client
Successful onboarding is down to one thing — experienced focus. The dedicated BAFS Onboarding Team focuses its time exclusively on data integration, data integrity, reporting, and execution with your core to smoothly and efficiently incorporate BLAST® into your team’s daily workflow.
Data
Streamlined data integration allows you to achieve everything that is technically required to begin use of all BAFS systems. Our teams leverage templates to accelerate data transfer, pulling over all borrower and guarantor data into the BLAST® system. From there, our onboarding teams build all relationships, set up standards, and ensure that all information is accurately and reliably transferred.
View BLAST® in Action
Our BLAST®-enabled suite of services offers a comprehensive solution for loan management and credit administration across application, analysis, underwriting, and document preparation. Schedule a demo with our team and see how our coordination of people and platform will grow your business!
